Conflict Resolution and De-escalation Skills for Police (LE-C03)
PURPOSE OF COURSE: This 8-hour program has been designed to help Officers integrate communication skills and conflict resolution strategies to De-escalate or avoid conflicts in their work environment.
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COURSE OVERVIEW: This course combines adult learning methods to provide a blended learning experience for students including lectures, individual and partner exercises, group learning, and scenario-based role-play exercises. This course has been designed to provide officers tools to:
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Reduce the probability of conflict during interactions with others.
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De-escalate conflict where possible.
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Identify individuals who are in crisis and the possible causes of that crisis.
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Strategies to de-escalate conflict with those who are in crisis.
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COURSE GOALS: The goals of this course are to:
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Identify the skills required to engage in de-escalation and conflict resolution.
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Identify the role of emotional intelligence in conflict resolution and de-escalation.
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The role of emotions in driving the behavior of both the officer and other people.
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Identify the role of communication in conflict resolution and de-escalation.
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Demonstrate active and reflective listening skills.
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Practice Messaging and identify the importance of structuring the message for the listener.
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Identify the 5 different conflict resolution strategies.
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Demonstrate an ability to use each of those strategies appropriately.
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Identify signs and indications of resistive behavior.
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Discuss and practice conflict resolution skills in the context of Officer Safety and defensive positioning.