Communication Skills for Police (LE-C02)
PURPOSE OF COURSE: This 8-hour program has been designed to help Officers identify and cultivate good verbal and written communication skills.
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COURSE OVERVIEW: This course combines adult learning methods to provide a blended learning experience for students including lecture, individual and partner exercises, group learning, and scenario-based role-play exercises. The primary focus of the course will be to provide practical skills that the student can use to aid in communicating.
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COURSE GOALS: The goals of this course are to:
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Identify the methods of communication and their proper use.
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Demonstrate active and reflective listening skills.
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Practice Messaging and identify the importance of structuring the message for the listener.
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Identify the components of conversational communication and how to use them to improve effectiveness.
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Discuss how to deliver different messages related to daily work.